All Linen remains the property of the Owner, Tip Top Table Linen.
During the period the goods are on hire the Hirer shall be solely responsible for the hired goods and shall be alone responsible for insuring the goods from time of acceptance until return and acceptance of goods back into the possession of the Owner.
The Owner shall not be responsible for injury or damage to persons or property howsoever sustained arising from any goods under hire.
Shortages and damages to hired goods will be charged at their full replacement value, details of which are available on request and no substitute item will be accepted. The Owner reserves the right to also charge the Hirer loss of profit on the lost future hire of the said goods.
All Linen will be delivered by our designated courier. You will be required to inspect and sign for the linen at the time of delivery. Any discrepancies to the order which are not notified within one hour of this time will be exempt from any credit/refund.
Any claim by you that linen is defective or that it is not of satisfactory quality, must be notified to us in writing within 24 hours of the date of delivery and in any event before use. If you do not notify us accordingly we shall have no liability for such defect. If, in our opinion, such a claim is valid we shall replace the linen in question free of charge or, at our sole discretion, refund/credit in full the payment made in respect of such linen, but we shall have no further liability. If the hirer fails to perfrom any of his obligations under this condition any goods will be deemed to have been collected/delivered in a satisfactory condition.
There will be a surcharge for deliveries made on a Saturday and deliveries requested at a designated time. The amount of which shall be notified to you at the time you make such a request.
Goods must be available for collection at the delivery address on the agreed date of return. All deliveries and collections including aborted deliveries and collections, will be charged for. Where boxes/linen bags have been provided for delivery of goods, please ensure they are used for return of goods.
No refunds or credits will be issued for any linen that is returned unused.
If you hold your your hired linen for more than the contract period, a 10% surcharge wll be added to every item for each additional day the stock is held.
Wet table linen must not be placed in plastic bags as it may be attacked by mildew and will then be chargeable at the full replacement cost.
Table linen which has been dragged on the floor or placed on earthen ground will be charged for at full replacement costs.
Table linen on which candle wax or grease marks are found will be charged for the costs of dry cleaning.
Where boxes/linen bags have been provided for delivery of goods please ensure they are used for the return of goods. Any lost linen bags will be charged for at full replacement cost.
All Linen orders will require a 25% deposit, unless you opt to pay the full balance. The balance of the order is then due 14 days prior to your order being dispatched. If the balance is not received we reserve the right to withdraw our acceptance of your order. No delivery will be made without receipt of the balance, except where account facilities exist.
In the event of cancelled bookings, a cancellation charge will be levied by the Owner, at 25% of the value of the order. Cancellation of complete orders within 7 days of the delivery date will incur a 75% hire charge.
With regards to account holders, all invoices must be paid in full within 14 days of the invoice date and the additional terms and conditions that account holders entered into at the time such account facilites were agreed shall be deemed to form part of these terms and conitions.
Tip Top Table Linen reserve the right to substitute any goods to the nearest size at the same cost unless the substituted goods are charged at a lower rate. Should this unlikely event occur, Tip Top Table Linen will endeavour to give you as much notice as possible.
